A story about leading

Freedom to Think and Dream Big

Geoff Snyder's Leadership and Team Collaboration Project

Are you building your community?

Here is an interesting article about some former Google employees leaving to build social networking sites. This was found on the Mashable and it offers an insight into the importance of building your brand or products community. This continues to be the secret success for online companies as well as traditional companies. As Seth Godin describes in his book Tribes, once you have a loy...

Memes

Something that I have come to realize is that there is a whole slew of memes that are interconnected in the area of money and success. But these memes are about keeping us from achieving money and success, instead of helping us obtain it. They are very widespread today, and a huge majority of the population is tainted with them. These memes are gladly accepted and replicated because they allow peo...

Thinking Big

I had recently chatted with a Recruitment Director for one of the nation's largest Information Technology firms. Four months each year she visits college campuses to recruit graduating seniors for her company's junior executive training program. The tenor of her remarks indicated she was discouraged about the attitudes of many people she talked with. "Most days I interview betwe...

Bill Gates – Can he solve the world hunger problem?

Among his many generous efforts to spread good, it looks like one of the richest men is setting his goals on solving world hunger. Recently, Bill Gates called for the second “Green Revolution,” focusing on farmer training and infrastructure in Africa, in addition to new crop varieties and higher yields. “Three-quarters of the world’s poorest people get their food and income by farming s...

Sleep Debt

So here is a repost of an entry I made back on January of 2005 after assessing my 2004-2005 New Year's Resolution. I'm glad I stumbled across this (and no...this is not a StumbleUpon plug) because I had completely forgot about it until now. Currently, my life is quite the same, yet very different at the same time. I don't drink coffee any more. You will no longer find me smoking a cigaret...

Always Dream Big Enough

There may come a time in your life where you have to make some hard decisions. When you do, half of the people will think you’re crazy and the other half will think you’re right. You’ll need to make those decisions for yourself and your family when your time comes. I do believe the future is bright and my one hope is that I want anybody that reads to know that inside of you are the see...

Posted By: Geoff on October 30, 2009 in Leadership - Comments: 2 Comments »

A leader set up a team to look at the way an organization responded to public requests and concerns. The team consisted of mentors involved in various functions of customer service. The leader studied the way his team worked and decided that the average time to handle feedback requests could be reduced from 72 to 24 hours by eliminating certain steps. At the first team meeting, he outlined the purpose and goal of the team, then presented his findings and asked the team to come up with a plan to reduce the turnaround time on requests and concerns.

The team responded by saying, “What do you need us for? It looks like you’ve done it all yourself.”

Maintaining results is about getting commitment, everyone’s commitment. Involving people at the end of a process isn’t going to impact much on buy-in. In order to manage continued job performance, get the team involved fast and often. The extent of their contribution might rest on their experience and insight, which you can develop and facilitate. Start fast, do always and you are leading in a team effort way. To get to commitment, flex your approach in contributing, collaborating, communicating and challenging within each of the roles of the leader.

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Tags: customer service, extent, feedback requests, insight, job, Leadership, leading, mentors, public requests, team effort, turnaround time

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Geoff Snyder says:

January 31, 2010 at 5:23 am

Motion creates emotion! How open minded are you right now? http://www.geoffsnyder.com/a-story-about-leading/ #results #evaluation
Geoff_Snyder (Geoff Snyder) says:

January 31, 2010 at 10:23 am

Motion creates emotion! How open minded are you right now? http://www.geoffsnyder.com/a-story-about-leading/ #results #evaluation

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Think of your faults the first part of the night when you are awake, and the faults of others the latter part of the night when you are asleep.
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Has anybody read "Purple Cow" by Seth Godin? - posted on 03/08/2010
RT @Orrin_Woodward: Being a critic is much easier than being a leader as it requires no sacrifice or results. - posted on 03/08/2010
Word of the day: Rapport - posted on 03/08/2010
Just finished reading Seth Godin's "Marketers are Liars". What a great book! - posted on 03/08/2010
Thought is the sculptor who can create the person you want to be: Henry David Thoreau. - posted on 03/08/2010
It's Monday morning. What sre you doing this week? - posted on 03/08/2010
Is proudly sportin' my new Red WIngs hat today here in sunny Florida! #gowings - posted on 03/07/2010
@daver mmm...wings like open spaces and goal sirens! #gowings - posted on 03/07/2010
Word of the day: Vernacular - posted on 03/07/2010
Pharmaceutical companies spend more money on marketing than on research and development. - posted on 03/07/2010

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Freedom to Think and Dream Big

Four Basic Skills of Leadership March 3, 2010
The skills of leadership need to address each of the key elements which make up the ‘problem space’ of leadership: (a) oneself, (b) one’s relationship with one’s collaborators, (c) the system in which one is acting and (d) the goals to be achieved by oneself and one’s collaborators in that system. This entry will cover [...]Four Basic Skills of Leadership is […]
Geoff
Group vs. Team March 3, 2010
Groups of people have been around since the as long as I’ve been around… and then some; human nature draws people to one another. Group behavior ranges from encouraging to chaotic, from adversity to success. Many managers are fine with group performance. For me, though, it is increasingly obvious that groups that experience the highest [...]Group vs. Team is […]
Geoff
Emotional Intelligence in Technology February 20, 2010
The other day I had a sudden realization about the importance of emotion and logic. When I was managing a small computer support service provider, I would work closely with specialized technicians, programmers, integrators, accounting personnel, legal professionals, medical directors, and the obvious internal staffing of my company. Over the handful of year […]
Geoff
Leadership Alignment February 16, 2010
Today, it seems that many processes that are related to organizational development, management, and leadership are undergoing an insightful change for a number of great reasons. History shows us that in the past several decades, companies have continued to become more and more complex. This complexity is a function of changes in both the internal [...]Leader […]
Geoff
Destroy bureaucracy! February 11, 2010
I’ve always hated bureaucracy. To me, bureaucracy is the enemy. Bureaucracy means waste, slow decision making, unnecessary approvals, and all the other things that kill an organization’s competitive spirit. I’ve spent many years battling bureaucracy, trying to rid any company I’ve worked with of anything that would make it less competitive. I feel that rid […]
Geoff

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