Articles Tagged customer service

Turn Every Disaster Into an Opportunity

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One way to turn disaster into opportunity is to simply show clients or customers how well your company stands up for it’s products and/or services. It is amazing how may times a customer will come back to a company despite having [...]

A story about leading

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A leader set up a team to look at the way an organization responded to public requests and concerns. The team consisted of mentors involved in various functions of customer service. The leader studied the way his team worked and decided that the average time to handle feedback requests could be [...]