Impress Yourself, Not Others

Listen with webReader

Welcome back… feel free to look around and see what’s new!
With so many types of media available at our fingertips today, it is easy to get caught up in a virtual “cat and mouse” game. From athletes representing nearly all professional sports teams to the celebrity “flavor of the month”; [...]

A story about leading

Listen with webReader

A leader set up a team to look at the way an organization responded to public requests and concerns. The team consisted of mentors involved in various functions of customer service. The leader studied the way his team worked and decided that the average time to handle feedback requests could be [...]